FAQs

We’re here to help. Below you’ll find answers to common questions about orders, delivery, returns, and our products.

Orders & Delivery

When will my order ship?
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

What delivery options are available?

  • Order Processing Time: 1–2 business days

  • Shipping Method: Standard Delivery

  • Standard Delivery Time: 7–11 business days — Free

  • Shipping Area: United States and United Kingdom.

Will I receive a tracking number?
Yes. Once your order has shipped, you’ll receive a confirmation email with your tracking link.

What if my parcel is marked as delivered but I haven’t received it?
Please check with household members or neighbors and confirm your delivery address is correct.
If you still can’t locate your parcel, contact us at support@primekits.co.uk with your order number and tracking information.

🔁 Returns & Refunds

Can I return my order?
Yes. Returns are accepted within 30 days of receiving your order.

What are the return conditions?

  • Items must be unused and in their original packaging

  • All tags must be attached

  • Proof of purchase is required

  • Please email us before returning any item

Do I have to pay for return shipping?
No. Return shipping is free, and we’ll provide a downloadable return label once your return is approved.

Do you charge restocking fees?
No. We do not charge any restocking fees.

How long do refunds take?
Refunds are processed within 1 business day after we receive and inspect your return.
It may take up to 7 working days for the refund to appear in your bank or card statement.

Do you offer exchanges?
Yes. We accept exchanges within the 30-day return window. Simply contact us via email to arrange your exchange.

Products & Stock

Do you sell official football jerseys?
Yes. Prime Kits specializes in authentic football jerseys, offering styles from top clubs and players for collectors and passionate fans alike.

Are your products restocked?
Many of our jerseys are restocked regularly. If an item is unavailable, check back soon or contact us at support@primekits.co.uk to ask about restock dates.

How can I be sure of sizing?
Each product page includes detailed sizing information. If you’re unsure, contact us before placing your order — we’re happy to help you choose the right fit.

Payment & Security

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other major debit and credit cards through our secure checkout.

Is it safe to shop on PrimeKits.co.uk?
Yes. Our website uses SSL encryption, and all payments are processed securely through trusted third-party providers.

Contact Information

Have more questions?
We’re always happy to help.

Business Name: Prime Kits
Office Address: 76 Tregenna Ave, Harrow, HA2 8QS, United Kingdom
Email: support@primekits.co.uk
Phone: +44 7930 767281
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (New York time)