RETURNS AND REFUNDS POLICY

By placing an order through Prime Kits you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

 

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. All MANUFACTURER DIRECT items are FINAL sale and are not eligible for returns.

 

B. RETURN PROCESS

To start a return, you can contact us at Support@Primekits.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at Support@Primekits.co.uk

 

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

 

F. REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. Refunds will be processed within 7 business days after we receive and inspect the items. Approved refunds will be credited to your original payment method. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card provider.

G. NO REFUND POLICY FOR UNUSED DISCOUNTS

Once a purchase is completed, we do not offer refunds for discounts that were not utilized at the time of the transaction. Discounts and promotions must be applied during the purchase process, and retroactive adjustments are not possible. We encourage customers to review and apply discounts at the time of purchase to ensure the best value for their money. Please note that this policy is in effect to maintain fairness and consistency in our business operations.

H. FREE RETURN SHIPPING

We offer free return shipping on all eligible returns within the 30-day return window. You’ll receive a prepaid label once your return is approved.

 

If you have any further questions or concerns, please do not hesitate to contact our customer service team at Support@Primekits.co.uk.

Thank you for choosing Prime Kits. We look forward to serving you in the future.

 

CONTACT INFORMATION

👤 Support 9:00 AM – 5:00 PM

📞 Phone: +44 7930 767281

📩 Email: Support@Primekits.co.uk

🏦 Address: 76 Tregenna Ave, Harrow, HA2 8QS, United Kingdom

 

 

Last updated: July 28, 2025