Privacy Policy
Privacy Policy – Prime Kits
At Prime Kits, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
When you place an order or contact us, we may collect:
– Name
– Email address
– Phone number
– Billing and shipping address
– Payment details (processed securely via Shopify Payments – we do not store card information)
2. How We Use Your Information
We use your information to:
– Process and deliver your orders
– Provide customer support
– Handle returns, refunds, and exchanges
– Send important updates related to your orders
We do not sell or share your personal data with third parties for marketing purposes.
3. Payment Security
– All payments are processed securely via Shopify Payments
– Prime Kits does not store your financial information
4. Cookies
– Our website may use cookies to enhance your browsing experience
– You can disable cookies in your browser settings, but some site features may not work properly
5. Data Retention
– We retain your order information as long as necessary to fulfill legal, accounting, or reporting obligations
– Customer support communications may be stored for reference
6. Your Rights
You have the right to:
– Request access to the personal data we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your data where legally applicable
7. Third-Party Services
– We use Royal Mail for deliveries (your shipping address is shared only for order fulfillment)
– We use Shopify Payments for payment processing (your payment details are handled securely by Shopify Payments)
8. Contact Information
Company Name: Prime Kits
Address: 76 Tregenna Ave, Harrow, HA2 8QS, United Kingdom
Email (Preferred): support@primekits.co.uk
Phone: +44 7930 767281
Opening Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)