Return & Refund

At Prime Kits, your satisfaction is our top priority. If you are not completely happy with your purchase, we make the return and refund process simple, fast, and hassle-free.

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Return Policy

– Return Window: Items can be returned within 30 days of delivery.
– Eligibility: We accept returns for both defective and non-defective products.
– Exchanges: Exchanges are accepted within the 30-day return window.
– Final Sale Items: None – all items are eligible for return.

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Return Method

– How to Return: By mail
– Return Label: A free, downloadable, and printable return label will be provided.
– Return Shipping Cost: Free – Prime Kits covers the cost of return shipping.
– Restocking Fee: None

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Refunds

– Refund Processing Time: Refunds are issued within 7 business days after we receive and inspect your returned item.
– Refund Method: Refunds are processed using the original payment method through Shopify Payments.

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How to Start a Return

– Contact us at support@primekits.co.uk with your order number.
– We will email you a free return label to download and print.
– Securely package your item and send it back via Royal Mail.
– Once received and inspected, we will process your refund or exchange within 7 business days.

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Contact Information

Company Name: Prime Kits
Address: 76 Tregenna Ave, Harrow, HA2 8QS, United Kingdom
Email (Preferred): support@primekits.co.uk
Phone: +44 7930 767281
Opening Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)